GuideStone Contact Information
You can contact us in any of the following ways:
Telephone
Calling our toll-free number at
1-888-98-GUIDE (1-888-984-8433) for Retirement/Investment or 1-844-INS-GUIDE (1-844-467-4843) for Insurance gives you access to the following services:
- A Customer Solutions specialist, Monday through Friday, between the hours of 7 a.m.
and 6 p.m. CST.
- A translator for non-English speakers, Monday through Friday, between the hours
of 7 a.m. and 6 p.m. CST.
- Our Voice Information Processing (VIP) Service — the 24-hour interactive telephone
service.
Email
You can email Customer Solutions and ask
about our products and services or request specific information about your account.
Mail
The following street address can be used for most GuideStone requests. To ensure
prompt handling of your request, please include on the envelope the name of the
appropriate department that will handle your request.
GuideStone Financial Resources
5005 Lyndon B Johnson Freeway, Ste. 2200
Dallas, TX 75244-6152 (
Map)
Use the following address for insurance payments:
GuideStone Financial Resources
P.O. Box 672073
Dallas, TX 75267-2073
Use the following address for retirement contributions:
GuideStone Financial Resources
P.O. Box 672072
Dallas, TX 75267-2072
Use the following address for loan repayments:
GuideStone Financial Resources
Attn: Loans
5005 Lyndon B Johnson Freeway, Ste. 2200
Dallas, TX 75244-6152