GuideStone Contact Information

You can contact us in any of the following ways:

Telephone

Calling our toll-free number at 1-888-98-GUIDE (1-888-984-8433) for Retirement/Investment or 1-844-INS-GUIDE (1-844-467-4843) for Insurance gives you access to the following services:

  • A Customer Solutions specialist, Monday through Friday, between the hours of 7 a.m. and 6 p.m. CST.
  • A translator for non-English speakers, Monday through Friday, between the hours of 7 a.m. and 6 p.m. CST.
  • Our Voice Information Processing (VIP) Service — the 24-hour interactive telephone service.

Email

You can email Customer Solutions and ask about our products and services or request specific information about your account.

Mail

The following street address can be used for most GuideStone requests. To ensure prompt handling of your request, please include on the envelope the name of the appropriate department that will handle your request.

GuideStone Financial Resources
5005 Lyndon B Johnson Freeway
Dallas, TX 75244 Suite 2200 (Map)

Use the following address for insurance payments:

GuideStone Financial Resources
P.O. Box 819109
Dallas, TX 75381-9109

Use the following address for retirement contributions:

GuideStone Financial Resources
P.O. Box 819109
Dallas, TX 75381-9109

Use the following address for loan repayments:

GuideStone Financial Resources
Attn: Loans
5005 Lyndon B Johnson Freeway
Dallas, TX 75244 Suite 2200

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